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Midwifery Evaluation

Please fill out the questionnaire below to help us improve our care.

Client Evaluation of Midwifery Care

This Client Evaluation Questionnaire is provided by the BC College of Nurses and Midwives (BCCNM) to assist BC midwives in obtaining feedback about their care from their clients. BC midwives must provide each primary care client with a quality of care evaluation form within six months of the client being discharged from care and request that the client complete and return the evaluation to the member’s practice. These evaluations may be returned anonymously. Midwives review these evaluations at intervals throughout the year to consider how they can improve their practice.

Midwifery Evaluation

Section A

Section A

Rate the following aspects of your prenatal, labour and birth, and postpartum care. Check one rating choice for each sub-category.

Prenatal Care
Excellent
Good
Fair
Poor
Number of my prenatal visits
Length of my prenatal visits
Scheduling my prenatal visits
Usefulness of information provided to me for making decisions
Ease of reaching my midwife or midwives
My confidence in the midwives’ ability
My comfort in asking questions
Scheduling my prenatal visits
Usefulness of information provided to me for making decisions
Ease of reaching my midwife or midwives
My confidence in the midwives’ ability
My comfort in asking questions
Postpartum Care
Excellent
Good
Fair
Poor
Number of postpartum visits
Length of my postpartum visits
Scheduling of postpartum visits
Ease of reaching my midwife or midwives
Usefulness of information about caring for myself
Usefulness of information about caring for my baby
Support for breastfeeding and/or choice of infant feeding
My confidence in the midwives’ ability
My comfort in calling my midwife or midwives with questions or problems

Section B

Section B

The questions in this section cover your midwifery care from pregnancy, through labour and birth and after your baby’s birth until six weeks postpartum. Please check one answer for each question.

Continuity of Care

Midwives ensure that clients have no more than four midwives (primary care providers) involved in their care and that there is 24-hour on-call access to one of the team through pregnancy, labour and postpartum.

Did you know which midwife or midwives were primarily responsible for your care?
Were there adequate opportunities for you to meet and get to know the midwives involved in your care?
Did you understand how to reach a midwife 24 hours a day?
Did your midwives provide care and support to you throughout your active labour?

Informed Choice

Midwives must provide clients with information about their education and experience, how midwives
practice in British Columbia and what standards and protocols they must follow. Throughout care midwives must provide clients with enough information care options and the evidence that supports those options to make informed decisions regarding their care.

Did you receive enough information to make informed decisions about your care?
In general, were your choices and decisions respected by your midwife or midwives?
Were you given enough information about your options to decide where to have your baby’s birth?

Consultation and Transfer of Care

Midwives are required to consult with physicians for certain conditions that may arise during pregnancy, labour and postpartum. Some conditions require that a physician take over care.

Did you understand the reasons why a doctor might become involved in your care?
Did your midwife need to consult with a doctor during your care?
If so, did you understand why and what would happen?
Was your care transferred to a doctor?
If so, did you understand why and what would happen?
Did you experience your midwife as working as part of a team with other health care providers during your care?